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Terms  &  Conditions

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Definitions

Accuro Logistics Ltd (referred to as the Company) undertakes to hire vehicle(s) to the client (the person booking and paying for the service) for the period of hire, under the following terms and conditions: Prospective clients may use this website to complete an online quotation request form or make contact by telephone for a quick quote.
We will respond to either request by email or telephone as appropriate, giving a quote based on the information provided. As required we will negotiate and agree a price for the work that the prospective client wants us to do for them. We will then agree payment (sending an email confirmation if requested).

The following terms also apply


a). The charge on your credit card statement will be listed as Accuro Logistics Ltd.


b). Any variations to the journey(s) originally discussed, booked and agreed to between the Company and the Client may be subject to additional charges, if these changes involve extra time and/or distance being covered.


c). No hidden taxes, fees or charges will be payable upon completion of the job, except where additional waiting time and/or parking charges have been incurred and these were defined and agreed to in our quotation discussions or as defined under paragraph (b) above.


d). When a prospective client wishes to proceed on the basis of the quotation given, they will make their reservation using our online booking form (“WorldPay” secure payment system). This secure payment system means we never get credit card details belonging to any of our clients.


e). We reserve the right to alter our charges.


f). We reserve the right to substitute any vehicle or chauffeur/driver.


g). When a vehicle is hired for two days or a longer period, whilst every endeavour will be made for the hirer to retain the same vehicle and chauffeur/driver during such a period, the Company reserve the right to substitute any other vehicle or chauffeur/driver according to the exigencies of the service.


h). For health and safety reasons, Accuro Logistics is unable to supply or fit baby or infant/booster seats. Customers may choose to supply their own seats, but the chauffeur/driver is not permitted to fit any seat. Customers must ensure the seat is correctly fitted to the vehicle. Before moving off, the chauffeur/driver will ask the customer to confirm the seat is fitted in accordance with the manufacturer’s fitting instructions.
At the end of the journey, the customer must remove the child/booster seat from the vehicle.
Chauffeur/drivers cannot offer advice as to how to fit the seats as they are not trained in the installation and use of individual seats. Under the terms of the Motor Vehicles (wearing of seat belts) regulations 1993, private hire vehicles are not required to provide child restraints and there are qualified exemptions allowing children to travel unrestrained in those vehicles. Children may travel unrestrained if no appropriate restraint is provided. Where an appropriate restraint is available, this should be used.


i). When making a booking involving children under the age of thirteen the customer must provide the age of any children travelling with the Company.


j). Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.

Payment by credit card in either of the following ways:


k). A Deposit to be paid at least 3 days prior to the booking date, using “WorldPay” secure payment system, to confirm the booking, with the balance being paid on completion of the job.


l). Pre-payment in full no less than 48 hours prior to the booking date, using our secure payment system.


m). There is a booking fee for all card payments. These are included in the quoted price at the following rates. Up to £50 = £2, over £50 = £4, over £100 = £6.



Payment by Cash:


n). If you wish to pay by cash, please call our office to make your booking.

Cancellation and Refund Policy:


o).In the event of a “No-show” by the client, or if a booking is cancelled by the Customer within 24 hours of the start of the period of hire, any and all monies paid will be totally non-refundable.
Every effort will be made by the Company to ensure that vehicle(s) arrive on time and reach destinations on time too. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.
Customers are not entitled to a refund once they are using the service, but there may be circumstances where a refund is deemed necessary – e.g. technical problems where the Customer is not getting the service they believed they signed up for, this may occasionally be offered at the discretion of the Company.
A full refund will be made, on your credit card, for jobs cancelled more than 24 hours before the due time.




p). The chauffeur/driver will travel by the most appropriate route on the day, unless instructed otherwise by the Customer when term (c) may apply.


q). Although vehicles are fully insured for passenger and third party claims under British law, Customer’s belongings are carried at their own risk and the Company shall not be held responsible/liable for any loss/damage to such belongings.


r). The Company and its chauffeur/drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur/driver the vehicle or any other passenger.


s). The Company maintains a strict non-smoking policy in all its vehicles as the law dictates.


t). Nothing contained in these terms and conditions can affect the Customer’s statutory rights.