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Q): Who are Accuro Logistics?

A): We are a specialist private hire transfer service. We provide travellers with a vehicle and a driver to transport them to or from UK Airports, Seaports, London Hotels or any UK Postal Code. This is NOT a shared service the vehicle is for your sole use.

Q): How long have you been providing a private transfer service?

A): Our management team between them has over 30 years of experience in passenger logistics. Our aim to provide a service that is second to none. Our drivers are licence and approved by Transport for London (PCO)-Public Carriage Office.

Q): What type of service do you provide?

A): We provide 3 types of service. Private Hire, EXECUTIVE and VIP. Up to a maximum of 6 passengers per vehicle. We have many different types of vehicle and they are all provided with polite and helpful licensed PCO drivers.

Q): Is your company licensed?

A): Yes, we are a fully licensed company and are required to abide by the regulations set by the PCO.

Q): How easy is it to book a car with you?

A): Very! All you do is tell us: How many passengers and luggage you have.

Q): What area do you cover?

A): We provide service in London and the Home Counties to any destination in the UK and Europe and returning anywhere but if for any reason we can't we probably know someone who can. Our aim is to enhance the service that we provide, so be rest assured we will go that extra mile to provide you with as much as we can.

Q): What type of vehicles do you have?

A): We have a range of vehicles from saloon cars to estate, MPV, to executive cars such as Mercedes and Audi. Chrysler Grand Voyager for parties up to 6 people.

Q): Which airports do you service?

A): Heathrow, Gatwick, City, Luton and Stanstead with a meet and greet service.

Q): How can I pay for this service?

A): If you wish to pay by cash please call the office to make your booking.

Q): Where do I meet my driver when I land at the airport?

A): The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is "The Information Desk" at Heathrow Airport, or in "The Arrivals Hall" at all other airports or ports.

Q): What if my flight is delayed? Will I be charged extra?

A): On airport pick-ups, the waiting time after the free period of 45 minutes is charged at £5.00 for every 15 minutes for The Private Hire Service and £6.25 for Executive Service.

Q): What if I cannot locate my driver?

A): Call our 24hr support line on + 44(0)20 8440 0777 quoting your transfer order reference number or your name and our experienced staff will be able to assist.

Q): Do you operate a fixed price policy?

A): Majority (98%) of our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. Credit or debit card payment incur a processing fee.

Q): Are your prices per car or per person?

A): We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.

Q): How early do I need to book my car?

A): The earlier you book the better, 8 - 12 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0)20 8440 0777, lines open 24 hours a day.

Q): Do I have to book online. I would like to speak to someone?

A): Our online booking process is clear and easy to understand. But if you preffer to speak to one of our agents you can make a booking on the phone via our reservations line on: + 44(0)20 8440 0777, lines are open 24 hours a day.

Q): Will you meet us at any time of day?

A): Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy a extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Q): Are there any additional costs?

A): Waiting time after free period £0.33p per minute. Diversions - Minimum charge £5.00. Extra Passengers or Luggage - Vehicle Upgrade charge.

Q): Do I need to pay in advance?

A): No you do not need to pay in advance. Where you elect to pay on arrival we will require card details to secure the booking.

Q): Can I cancel my booking?

A): Yes, you can cancel a booking. Please see our Terms and Condition:cancellations.

Q): What happens if my flight is cancelled?

A): Contact us as soon as posible on + 44(0)20 8440 0777 . We will have monitored the flight and as a result we will not have despatch a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Q): What if I miss my flight?

A): Contact us as soon as posible on + 44(0)20 8440 0777 . We will have monitored the flight as a result we will have despatch a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.

Q): What happens if my flight is diverted to another airport?

A): Contact us as soon as posible on + 44(0)20 8440 0777 . We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.